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Working with Customer Refunds |
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Topic: Sales
You use a Customer Refund Document to give money to your customer that is directly related to sales activity. The most common use of the Customer Refund is when your Customer buys items from you, pays you immediately and you therefore use a Cash Sale to record the transaction. If for some reason the customer wants to return an Item or they are unhappy with something you sold, you can use the Customer Refund to record the return of the Item(s) to you, and the corresponding amount of money you paid back, the method you used to pay (Cash, Cheque, Card etc), and the source account you paid the money from. In this situation you would create a Sales Refund Document from the original Cash Sale Document.
Refund a Credit A not so common situation is where you want to convert an outstanding Customer Credit note or credit balance to cash. You can convert a credit balance on a Credit Note to a Customer Refund. You would do this when a Customer had either overpaid you - you raise a credit note to adjust the Customer's balance in the Accounts Receivable (Sales Ledger) and then repay the amount of credit you have applied in cash. Or you had previously applied a Credit (issued a Credit Note) to the Customer's account balance and the customer has decided they want cash.
Prerequisites Using salesorder.com the basics Working with Transactional Documents
Creating a new Customer Refund See Creating new Transactions and Entering Line Items for the basic information. A Customer Refund can be created directly from either a Cash Sale, or alternatively from a Customer Credit Note. In either case simply follow the usual procedure for creating a related Document detailed in Creating related Documents.
Related tasks and information Configuring Transactional Documents Entering Billing/Shipping addresses Working with Payments from Customers (Money In) Working with Sales Opportunities
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